Support

Help with Ridgify

Ridgify is in private beta, so there are rough edges. If something here does not fix it, write to hello@ridgify.com and tell me your iPhone model, your watch model and what the watch showed.

Getting started

• Install the Ridgify iPhone app from TestFlight. How to get the watch app comes with your beta invite.
• Open the iPhone app and tap Connect watch. Your Instinct 2X appears when Garmin Connect is running and the watch is paired.
• On the watch, press Down to move through the pages: Auto, Trail, Fly, Navigation, Airspace, Status and Wind.
• Use the Start button to start or pause recording. The watch Menu saves or discards an outing, changes the theme and picks a mode.

What the status icons mean

Every watch page ends with the phone link and the battery.

• Cross. No phone link. The watch is not connected to your iPhone. Recording still works.
• Dot. The phone is linked, but the Ridgify app has not answered yet. Open the app on your phone.
• Tick. The Ridgify app is answering. Wind and status are flowing.
• Battery. The fill shows the charge. The number beside it is the percentage and, when Garmin provides one, the days left.

Fixes for common problems

The Wind page says "Open phone"

The watch has not heard from the Ridgify app recently. Open Ridgify on your iPhone and check that the watch shows the tick, not the dot or the cross.

The Wind page says "Allow on phone"

Ridgify needs your permission once before it sends your position to MetNet. Open the app, tap Load wind on the wind panel and accept the prompt.

The Wind page says "Setup app"

You are outside Hungary. Add your Windy Stations key and station IDs in the app under Windy settings.

The Airspace page says "Setup app" or "Wait data"

The airspace service is not live yet. The page is ready and will start working when it is.

No GPS fix

Go outside with a clear view of the sky and wait a minute. The footer shows "Wait GPS" until the watch has a fix.

The watch app restarted on its own

Plug the watch into a computer and send me the file GARMIN/APPS/LOGS/CIQ_LOG.YML. It says what happened.

My outing is missing from the iPhone journal

The phone only sees an outing while it is connected. Open the app, tap Sync now and keep the app open while the watch sends the points. The activity itself is saved on the watch either way.

Contact

Email hello@ridgify.com. Ridgify is made by Attila Sukosd. Privacy questions are covered in the privacy policy.